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Rick Steves' Europe Website Review & Ratings + Rick Steves' Europe Coupons

Rick Steves' Europe: Products & Services

Ricksteves.com is the site for Rick Steves’ Europe through the Backdoor, a resource for travelers to Europe. A company that values travel as a means of understanding and contributing to the world, it offers guided tours, travel planning assistance, bags and accessories.  Ricksteves.com also sells Eurail railway passes as well as guide books.  Rick Steves appears on Public Television and hosts a radio show on NPR.

Rick Steves' Europe: Company Background

Ricksteves.com started in 1976 with Mr. Steves’ self-published book, “Europe through the Backdoor”, offering travel skills learned through several summer trips through Europe.  He is recognized as “America’s most respected authority on European travel”.  The company, located in Edmonds, WA, has gone from a one-man operation to employing 80 full-time employees and offering over 50 guidebooks.

Rick Steves' Europe: Customer Feedback & Reviews

Feedback on Ricksteves.com is mixed. Customer opinion ranges from positive (four and five stars) to negative (one star). The feedback covers most of the products and services sold by the company.  Some customers liked the travel bags, while others complained of poor workmanship.  The guidebooks routinely got high marks from customers.  Complaints about customer service (rudeness, unhelpfulness) referred to Eurail advice and the physical shop the company runs.  However, even the complainers stated that they have the utmost respect for Mr. Steves and his philosophy.

Rick Steves' Europe: Business Credibility & Trustworthiness

Ricksteves.com has been accredited by the Better Business Bureau since 2000 and carries an A+ rating.  The Seattle Times wrote a positive article about Mr. Steves’ business; KCET, the world’s largest independent public television station also featured a lecture by Mr. Steves.  He was honored in 2011 by the Society of American Travel Writers as Travel Writer of the Year and his blog won the gold medal for Best Travel Blog.

Rick Steves' Europe: Website Popularity & Google Ranking

Alexa shows Ricksteves’ global rank as 43,502.  A further snapshot of Ricksteves.com’s popularity is a count of 3,587 sites linking in to it.  The site has a 31.3% search traffic with solid impact on search queries.  The Google PageRank is 7 out of 10 with over 500,300 estimated monthly visitors.

Rick Steves' Europe: Social Media Presence

Ricksteves.com maintains an award-winning blog for customers, updated regularly.  The company is found on Twitter, with 26,310 followers and on Facebook with 112,000 likes.  The company has a channel on Hulu as well as one on YouTube with 15,966 subscribers and over 10 million video views.  Their social media links are found on their homepage.

Rick Steves' Europe: Website Security & Safety

Ricksteves.com’s security is mentioned on their Privacy and Travel Store Help pages.  The site uses a secure (https://) connection when taking payment information for their advertisers.  They state they take sufficient precautions with data collected through general use.  The site checks out favorably through Google’s diagnostic page; it is not listed as suspicious, nor has any malicious software been found in the last ninety days. Ricksteves.com has not been an intermediary for malicious software distribution and has not hosted any such software, either. 

Rick Steves' Europe: Pricing & Packages

Ricksteves offers tours as their high-end product.  Their “Europe in 21 Days” package sells for $4,995.00 plus airfare.  Other tours on the site are similarly priced and comparable to other companies’ offerings in the field.  The Eurail passes are also pricey, but comparable to other sources.  Mr. Steves advises than in some cases, it may be better to pay as you go, rather than  buy a pass upfront.

Rick Steves' Europe: Shipping Rates & Policies

The company ships to all locations within the US and Canada, as well as to international destinations.  Shipping methods include the United States Postal Service and UPS.  All evidence points to the company shipping on time.  Average wait time for standard shipping in the United States is ten business days.

Rick Steves' Europe: Payment Methods Accepted

The company accepts Visa, MasterCard, American Express as well as checks and money orders.  Non-US bank issued credit cards are not recognized by the company’s processing system, but customers can FAX their credit card information to be processed.  Alternative forms of payment such as EbillMe, BillMeLater, E-Check, EFT and QPass are accepted at this time.

Rick Steves' Europe: Returns, Refunds & Exchange Policy

Ricksteves.com has a 60 day return/exchange/refund policies. They appear to be committed to a high level of customer service. Therefore, one can safely assume that they stand behind all their services. No evidence of poor customer service is found in any search. Further information is available through contacting the sales department.

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